Policy
Damage Policy
We take great care packing every order. Please read our policy carefully before placing your order.
No Returns or Exchanges
All sales are final. We do not accept returns or exchanges for change of mind, sizing, or personal preference. Please review your order carefully before confirming your purchase.
Exception — Product Damaged During Shipping
If your product arrives broken or damaged as a result of transit, we will resolve it for you. To be eligible, you must meet all of the requirements below.
Unboxing video — mandatory
You must record a continuous, uncut video of yourself opening the package from the moment you first pick it up. Without an unboxing video we cannot process any damage claim. No exceptions.
Clear photos of the damage
Attach close-up photographs clearly showing the broken or damaged part of the product and the packaging it arrived in.
Your order number
Include your Alaina's order number (format: ALN-XXXX) so we can locate your order quickly.
How to raise a damage claim
- 1Visit our Contact page
- 2Fill in your name, email, and order number
- 3Describe the damage and attach your unboxing video and photos (or share a Google Drive / WhatsApp link in the message)
- 4We will review and respond within 2 business days
Damage Claim Checklist
Claims submitted without all three items cannot be processed.